The items in your shopping cart will be saved for 30 days, but will not be reserved. After this period, they will be automatically removed from your shopping cart.

To use a discount code, you must first add the items to your shopping cart. You will then see the words “Do you have a discount code?” below the cart summary. Enter the promotional code in the dedicated field and click “Apply”. You will then see the discount for each item in the order summary.

Only one promotional code can be added per order.

Once your order is shipped, you will receive an email with the order tracking number. To track the progress of your order, you can enter the order tracking number on the order tracking page to query the logistics information.

You cannot modify or cancel a confirmed order. You can contact customer service to request a return refund, and we will refund you if you return the item within 30 days. For more information, please refer to the “Delivery and Returns” section of our FAQ.

If the product you ordered is no longer available, your order will be canceled. Of course, if your order contains multiple items, the available items will be sent. You will not be charged for out-of-stock items, as we only charge for items that have been shipped.

If the product I received is not what I ordered or the product is not in good condition, you must contact our customer service department through the “Contact Us” form and provide your order number and photos of the product you received. Our customer service department will respond as soon as possible.

For your protection, if we find your order suspicious during our normal fraud control process, we will email you to verify your information. We may reject suspicious orders even if we are authorized.